Wednesday, July 14, 2010

Fitness First Puts Customer Care at Top of the Agenda With NVQ Success

“The country's largest gym chain is reinforcing its commitment to customer service with NVQ training being rolled out throughout the network of health clubs. Working with training provider Lifetime, the pilot scheme has been so successful that it is being rolled out nationally with all club based staff set to reach level two or three by the end of 2012. The first 50 employees have now been presented with their...

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