Thursday, February 12, 2009

Celent Recognizes Fiserv's CheckFree as Top Online Banking Provider

“Fiserv, Inc., a provider of information technology services to the financial services industry, announced that Fiserv's CheckFree line of business was ranked as the top retail Internet banking vendor by Celent, a financial services IT and strategy research firm. In a recent report entitled, Retail Internet Banking Vendors: Shifting Gears to Optimize the Online Channel, Celent examines the current state of online banking and evaluates 12 retail Internet banking vendors, translating its findings into a framework called the Celent ABCD Vendor View. The framework is designed to show at a glance the relative positions of each vendor in: Advanced technology, Breadth of features and usability, Customer base and Depth of bank services. Each vendor solution was judged relative to the others in the group. For the third year in a row, CheckFree (which acquired Corillian in 2007, and is now part of Fiserv) stands out as the clear leader. ‘CheckFree continues to lead the industry in performance, feature/functionality, and depth and breadth of services,’ said Edward Woods, senior analyst at Celent. ‘In the competitive field there is one thing that continues to set CheckFree apart from its competition. Of all the reviews completed, CheckFree had the most compelling and focused vision for maximizing the opportunity of the Internet channel, while it was also the most prepared to execute the vision. CheckFree realizes that an optimized online channel requires firing on all cylinders, not just driving down service costs or increasing utilization of functions. Every feature, capability, or workflow is designed to positively impact at least one of the performance indicators -- customer acquisition, retention, costs or customer wallet -- within a financial institution.’

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